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space_img Fry's Electronics - 30 Day Satisfaction Guarantee

Your satisfaction is our success! We strive to provide our customers with the highest level of service possible. We want you to be completely satisfied with your experience.

Please select where you purchased your item to view its guarantee — items reserved via in-store pickup are considered store purchases.

Postpaid/Contract wireless devices are excluded, and continue to have a 14-day Fry's return policy from date of purchase.

* See Exclusions Below
Extended Holiday Returns

  • Shop with confidence this holiday season. We are extending our return policy for the holidays, and gift purchases made between November 24, 2016 and December 24, 2016 may be returned or exchanged until January 15, 2017.

  • * Some exceptions apply, see terms and exclusions below

Purchases Made at a Fry's Electronics Retail Store
  1. For a refund or exchange, most products may be returned within 30 days of original purchase date. See exclusions below.
  2. Original receipt must accompany any product to be returned / exchanged.
  3. Product must be in original box with original accessories, packaging, manuals, and registration card in undamaged, clean, and brand- new condition.
  4. Products returned within policy with the UPC code missing from the box may only be accepted back as an exchange for the exact same item, less the rebate amount, if any.
  5. Product that is returned incomplete, damaged, or with serial number missing or tampered with will not be accepted for return.
  6. If the product returned has any data or information stored on a memory or storage device, Fry's shall not be responsible for the transfer of such data or information to another product given to the customer as an exchange, or for the loss of any data or information or to maintain the confidentiality of any data or information still residing on the returned product.
  7. Video cards, computer software, video games, audio and video media are returnable only if unopened. If defective, these products will be exchanged for the exact same item only.
  8. Physically damaged or altered video cards, processors, motherboards, and remote control aircraft will not be accepted for return.
  9. Electric balance scooters, electric skateboards, and power wheels are only returnable if product is unopened. If defective, item will be exchanged for the exact same item only.
  10. Used air conditioners are only returnable if defective and will be exchanged for the exact same item.
  11. All 3D printers are only returnable if the product is unopened. Open boxes will not be accepted for return.
  12. Select aerial photography drones and FPV quadcopters are only returnable if the product is unopened. Open boxes will not be accepted for return.
  13. Product using consumable items such as laser toner, ink cartridges, batteries, 3D printer filament, etc. must be returned with those items in factory-sealed condition or will require a deduction for a replacement.
  14. Prepaid wireless phones are returnable ONLY if unopened. If defective, the item will be exchanged for the exact same item only.
  15. Stored value cards are non-returnable.
  16. Postpaid wireless devices (monthly contract) have a 14-day Fry's return policy. Any exchanges beyond 14 days must be fulfilled directly through the wireless carrier under the manufacturer warranty.
  17. Replacement lamps for projectors/televisions are not returnable if the lamp filament shows wear.
  18. Refunds will be issued as follows: (1) Check purchases by check (2) Credit card purchases by credit issued to the credit card used in the original purchase transaction (3) Debit card purchases by credit issued to the debit card used in the original purchase transaction (4) Cash purchases by cash, unless the refund is over $500, which will then be refunded by a check mailed from Fry's Home Office.
  19. Refund checks are mailed the 10th day from the date merchandise is returned.
  20. Service, delivery, and installation charges are non-refundable once performed.
  21. Special order items and cut cable/wire are non-returnable.
  22. Software downloads are non-refundable.

Purchases Shipped from
From browsing to receiving your order, we want you to be completely satisfied with your experience. Our friendly and knowledgeable sales staff is available to help you find the product that best fits your needs. All products carry a 30-day satisfaction guarantee beginning the day your order is received (see exclusions below).

You can shop with confidence at knowing that every product shipped is covered by a manufacturer's warranty (see product page for details).
  1. A Return Authorization Number (RA#) must be obtained from Customer Service and is required for all returns. Return Authorization Numbers expire 15 days after issuance. reserves the right to dispose of or return to the customer any merchandise that does not have a valid Return Authorization Number.
  2. shipped order returns are processed at our warehouse.
  3. For returns not the result of a error, original and return shipping charges are the sole responsibility of the customer.
  4. All returned merchandise must be in its original packaging with the UPC or bar code intact, with all components, manuals, and/or registration card(s) included. Products with accessories such as toner, ink, media, batteries, film, etc. must be returned with those accessories in original, factory-sealed condition. Products that are returned incomplete or damaged (if accepted) will require a deduction. This deduction is final.
  5. This return policy does not apply to Special Orders.
  6. Computer software, video games, video gaming systems, audio CDs, vinyl records, DVDs, and Blu-ray discs are returnable only if unopened. Defective items will be exchanged for the exact same item only.
  7. Software downloads are non-refundable.
  8. Manufacturer in-home service is offered on most televisions 24" or larger. Due to the fragile nature of televisions, when returning any television, please ensure original packaging is utilized - the customer is responsible for any damage caused by insufficient return packaging.

Please note: For your protection, please inspect your package immediately upon delivery and do not sign for or accept any shipping container with external damage. To report physical damage that occurred during delivery, must be contacted within the first 48 hours of the product being delivered. Return Procedure
To return a product shipped from, please follow the steps listed below:

  1. Call Customer Service at (877)-688-7678 and obtain a Return Authorization Number (RA#) within 30 days of the date your order was received. A Return Authorization Number is required for all returns. Please have your order number available for reference when calling (located on the front of the packing slip).
  2. Verify that all merchandise is in its original packaging with the UPC or barcode intact, and that all components, manuals, cables, and accessories are included.
  3. When shipping, use a traceable ground shipping method that provides a return tracking number. Be sure to keep this number for reference.
  4. Use the merchandise return label located on the back of your packing slip, or you may address the package to: RETURNS
    4000 Air Park Cove
    Memphis, TN 38118
  5. Return the merchandise within 15 days of the issuance of the Return Authorization Number. Print the Return Authorization Number clearly on the outside of the package. If you no longer have the label provided on the back of your packing slip, please click here for a printable return label.
Credit will be issued to the card used to place the order after our warehouse receives, inspects, and processes your return. Please note: your issuing bank determines when this credit will be reflected on your statement. In-Store Pick Up In-Store Pick Up purchases are subject to the Fry's Electronics Retail Store Policies.